GDPR

Privacy Policy for Statera Osteopathy

Last Updated: 31.08.2024

1. Introduction

Statera Osteopathy ("I," "me," or "mine") is committed to protecting the privacy and personal data of my patients and website visitors. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website [www.staera-osteopathy.uk] ("Website") and/or utilise its services.

2. Information I Collect

Personal Data You Provide:

• Contact information (name, email address, phone number, address)

• Medical history and health information relevant to your treatment

• Payment information (if applicable)

  Information Collected Automatically:

• Website usage data (IP address, browser type, pages visited)

• Cookies and similar technologies (see our Cookie Policy below)

3. How I Use Your Information

To Provide and Improve my services:

• Schedule appointments

• Deliver osteopathic treatment

• Communicate with you about your care

• Respond to your inquiries

  Legal Compliance:

• Comply with UK healthcare regulations

• Respond to legal requests

  Legitimate Interests:

• Send you relevant health information (with your consent)

• Improve my website and services

4. Legal Basis for Processing

I process your personal data based on the following legal grounds:

• Consent: You have given me explicit permission to process your data for a specific purpose (e.g., sending marketing emails).

• Contract: Processing is necessary to fulfil my contractual obligations to you (e.g., providing osteopathic treatment, personal training, etc.).

• Legal Obligation: I am required by law to process certain data (e.g., maintaining medical records).

• Legitimate Interests: Processing is necessary for my legitimate interests, balanced with your rights and freedoms (e.g., improving my services).

5. Disclosure of Your Information

I may share your personal data with:

• Trusted Third Parties: Service providers who assist us in delivering my services (e.g., IT support, payment processors)

• Legal and Regulatory Authorities: As required by law or to protect my legal rights

6. Data Security

I implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase your data (under certain conditions)

• Restrict processing

• Object to processing

• Data portability

8. Retention of Your Information

I will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. As an Osteopathic Practice in the UK, I am legally required to retain patient records for a minimum of 8 years after their last consultation. If the patient is a child, I must retain their records until their 25th birthday.

9. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. I will notify you of any material changes by posting the new Privacy Policy on the Website.

10. Contact Me

If you have any questions or concerns about this Privacy Policy or my data practices, please contact me.

Cookie Policy

Statera Osteopathy uses cookies and similar technologies on its Website.

This site does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block cookies which are set as a result of visiting this website, or indeed any other website, you can do this with your browser settings. The Help menu within your browser should tell you how to do this.

Useful information about cookies and how to control them on a wide variety of browsers can be found at www.aboutcookies.org.

Please be aware that restricting cookies may impact on the functionality of this website.

This site uses a limited number of third party suppliers to provide specific functionality and these cookies are included in the list below. Further information on the nature of the information collected and the options you have to control these are provided as links in this list.